FAQ

1. Registration / Login / Subscription management

   1. Can I test the Baukobox?
      Yes, some selected projects can be tested without registration and subscription. You can recognize these on the start page without the PLUS+ sign. In order to be able to offer projects with a high density of information, we finance the project preparation via the Baukobox PLUS+ subscriptions.
   2. How do I subscribe to a Baukobox PLUS+ subscription?
      Are you already registered? Then log in and go to your 'my Baukobox' area. There you will find your individual options for the Baukobox PLUS+ subscription. You will then be guided through the payment process. Afterwards you will receive a confirmation mail with your invoice and the duration. Not registered yet? Then click on the 'Register now' button and let us know your registration details.
   3. What payment options are available to me?
      Currently we offer payments via PayPal, ApplePay or common credit cards, such as Visa, Mastercard, American Express, Diners Club, Discover as well as China Union Pay.
   4. When and how is my access activated?
      Depending on the choice of payment method, activation usually takes place immediately after the payment process has been checked and confirmed.
   5. I can't log in and access the Baukobox PLUS+ content. What could be the reason?
      Perhaps you have not yet verified your email address or you have not yet fully completed your subscription. Please contact our support at support@baukobox.de
   6. I forgot my password. How can I request a new one?
      Go to 'Login' and click on 'Forgot password', then you will receive a prompt to reset your password by email
   7. What do I do if my data has changed?
      In your 'my Baukobox' area, you can change your data in the 'Subscription' section with the 'Manage Subscription' button.
   8. I am no longer studying at a university and I want to continue using Baukobox PLUS+. What do I have to do?
      If the user status changes due to exmatriculation, the user is obliged to inform Baukobox of the new status. Until the end of the chosen Baukobox PLUS+ subscription period, there will be no price adjustment of the subscription. In the case of automatic renewal, the new status or user type is taken into account and the price is adjusted accordingly.
   9. How can I cancel my Baukobox PLUS+ subscription?
      The Baukobox PLUS+ subscription can be cancelled via 'my Baukobox'. Your current subscription is displayed in your 'my Baukobox' area. Click on 'Manage Subscription' there and you will be taken to the subscription management. The next possible cancellation date is determined by the duration and the respective notice period, which can be found in the General Terms and Conditions and in your invoice.
   10. Do I have a right of revocation?
       Yes, the conditions of the right of revocation as well as the revocation instruction are contained in the General Terms and Conditions under point 7.
   11. Where can I find the General Terms and Conditions?
       The General Terms and Conditions can be found under the following link:
       General Terms and Conditions

2. Operation of the Baukobox

   1. Is there an explanatory video for the Baukobox?
      Yes, on the Baukobox landing page you will find our explanatory video, in which the individual steps to the drawing and retrieval of the component information are briefly explained. (1)
   2. How do I find a project that matches my planning task?
      On the landing page you can filter projects by material, construction, facade assembly etc. (3) You are looking for a specific project, product or knowledge texts on a specific topic? Then try our free text search. (2)
      
   3. How do I access the INTERACTIVE DRAWING?
      You have found a project that matches your construction task? Then you will find extensive information, images and floor plans / planning documents on the project page. By clicking on the 'PREVIEW' (5), you can directly access the interactive drawing.
      
   4. How do I operate the INTERACTIVE DRAWING?
      The INTERACTIVE DRAWING is our DNA! We have developed a method to display construction drawings in every browser and on every end device.
      
      
      The ensemble is divided into three parts. On the left you will find the drawing area (7), which can be zoomed steplessly using the +/- buttons or the scroll wheel of your mouse. Down to the bitumen sheet! In the middle column, we have structured all the components contained in the drawing according to cost groups of DIN 276. (8) INTERACTIVE. MULTIDIRECTIONAL! Components can be selected directly via the drawing or via the component structure. On the right side is the INFO area, which contains the annotated component information in several categories. (9) You can freely move the individual windows via the double arrow <I> in the middle to increase the info area (9) on the right.
      
   5. What component information can I retrieve?
      Depending on availability, we offer component information in the categories Knowledge, Products and Special Features, where especially project-relevant textual and pictorial additions can be displayed. You can choose between the categories (11) in the top right corner. If several index cards are assigned to the component, you can extend the display area to the right.
      In the future, we will also offer additional circular building information, which will gradually expand the comprehensive understanding of constructive details.